IT Support Officer – MI5 262 views

Department
IT, Science & Technical
Location(s)
Central London
Contract Type
Permanent
Hours of Work
Full Time
Salary
From £29,095 to £31,454
Job description
Whatever your role at MI5, you’ll be contributing to protecting the UK from threats to national security including terrorism and espionage. We currently need IT Support Officers to work within our pioneering Technology department.

The Role

This is your chance to develop an exciting career within our unique IT environment. You will have the opportunity to train in a range of applications and gain recognised qualifications, such as ITIL Foundation v3 and numerous CompTIA qualifications to name but a few. We work closely with every new team member to create a personalised development plan that suits your current skills and future aspirations.

We currently have opportunities available within our 24/7 Operations team, and our core hours Messaging team.

In our 24/7 Operations Control Centre you would help monitor and support critical systems across the whole of the MI5 IT estate. Working within a 24 hour shift pattern your team will ensure MI5 systems meet our operational needs, both in and out of hours.

Alternatively you could join our smaller, dynamic Messaging team, if you are keen to support our IT functions without committing to a shift pattern. Working normal business hours your team will support and maintain the majority of MI5’s messaging systems. You could be asked to assist in providing an out of hours on call capability.

Key Responsibilities

Monitoring critical MI5 IT infrastructure, helping to detect and report issues before they impact on the business
Diagnosing and solving a range of IT issues, referring more complex problems to technical support teams or colleagues
Liaising with numerous MI5 support teams and any third party suppliers

Unique to Operations Control Centre
Providing a vital Service Desk function, out of hours Incident Management capability, and supporting the Communication Centre messaging function during the night and at weekends

Unique to Messaging
Providing operational support and maintenance of MI5’s Corporate and external communications systems, including guidance to project teams on the development of new messaging systems

The Person

To apply you will need to hold experience of problem resolution within an IT environment. We are seeking enthusiastic and motivated individuals who are strong communicators, and willing to learn to new skills.

An IT Accredited Qualification or an IT Degree would be an advantage, but is not essential. Experience working within an IT environment would also be beneficial, specifically in a Service Desk and/or Microsoft Server environment.

Some knowledge of network technologies or ITIL would be desirable, but again is not vital.

Recruitment Process

The first thing we will ask you to do is complete our pre-screening questions to find out if you meet our initial criteria. If you do meet these criteria we will then ask you to begin an application.

You will need to create a log in and provide your full name, email address and a memorable password. Once you have successfully created a personal account, you will be required to complete an initial registration form, providing contact details and equal opportunities monitoring information.

You will then be invited to upload your CV and complete an online application form. Our recruitment team will conduct a sift of your application. Successful applicants will be invited to a telephone interview, which will explore your background, experience and motivation to work for MI5. We will also explore with you which of our IT Support teams you are primarily interested in working within. Assuming you pass the telephone interview, you will then be invited to attend a face to face interview at MI5. This will be followed by a security interview with a vetting officer.

You should read about the vetting process and satisfy yourself that you meet the criteria outlined in the vetting pages of the How to Apply section prior to submitting an application. Giving misleading information or omitting or concealing information during the recruitment and vetting process is viewed very seriously. You should ensure that you follow our guidance from when you apply.

Guaranteed Interview Scheme

As part of our commitment to the “Positive about Disabled People” scheme we offer an interview to all candidates with a disability who meet our minimum criteria for the job vacancy that they are applying for. This is known as the Guaranteed Interview Scheme (GIS).

Along with the standard eligibility requirements for this post, your application will be assessed on how far you meet the job requirements. Your application must score the minimum amount of points set. On successful completion of this stage, you will be invited to interview. This will normally be a telephone interview and is our guaranteed interview.

Eligibility Criteria

To be eligible to apply you must meet our residency criteria. You must be a born or naturalised British citizen and one of your parents must be a British citizen or have substantial ties to the UK.

Candidates must normally have been resident in the UK for nine out of the last ten years. This is particularly important if you were born outside the UK. However, we will still consider you if you’ve served overseas with HM Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad, or lived overseas with your parents.

Due to vetting requirements you will need to be 18 years old, or above, to apply. Your application may take around six months to process.

Owing to the sensitivity of our work, we do not publicly disclose the identities of our staff. Discretion is vital. You should not discuss your application, other than with your partner or a close family member.

The Security Service is committed to reflecting both equal opportunities and the society we protect.

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